Placing an Order and Payment
-I found something I would like to purchase. How do I place an order?
After browsing and finding the items that you would like to buy, you can customize your sign and add it to your shopping cart. After you add the items to the cart, you can checkout right away using our self-checkout system.
If you’re unable to find the style of item that you are looking for, or you aren’t sure what kind of design will work for you, contact us and we will walk you through the process.
-I’ve placed my order. What happens next?
After you’ve placed your order, our design team at our cutting edge production facility will work together with our quality assurance technicians to ensure that your design is ready for printing. Once verified, we schedule it to be printed. After printing, our QA team gives your sign one more look to verify it meets our quality standards. Our shipping department then wraps and packages your items before sending them on to FedEx.
-I need to make a change to my order. Is that possible after the order has been placed?
Once you have placed your order, if you need to make a change, you should contact our customer service department (call 844-833-4455 or send an email to support@squaresigns.com) as soon as possible. If you are able to get in touch with us quickly, we will be able to make the requested changes before the printing of your item begins.
-I’d like to cancel my order. How can I do that?
After placing your order, you have 2 hours to cancel a custom order. Once past 2 hours, the printing process on your item has likely begun and it becomes difficult to cancel.
-What forms of payment are accepted by your company?
Our online checkout service accepts Visa, Mastercard, Discover, American Express cards and Paypal system as forms of payment.
-I need an additional copy of my receipt. Is it possible to get one?
If for any reason you need an additional copy of your receipt, please contact our customer service department at (844-833-4455 or send an email to support@squaresigns.com).
-I am ordering an item for my organization that has tax exempt status. How do I order my item tax-exempt?
When you call, simply have your tax ID number at hand.